Warranty

We value our products and naturally strive to deliver them to you in excellent condition. However, it may happen that an order is damaged during transport or other situations arise for which you can claim warranty. By law, you are required to report the defect to us within two weeks of discovering it. If the defect falls within the warranty, we will do our utmost to provide an appropriate solution.

Complaint

It can happen that things do not go quite as planned. We recommend that you first make any complaints known to us by emailing info@keekabuu.com. Should this not lead to a solution, you can submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/consument/geschil/.

Since February 15, 2016, consumers in the EU also have the option to submit complaints through the European Commission's ODR platform. This platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.